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	1.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi TATA McGraw-Hill c2011 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: M Azizur Rahman Library (10)Location, call number: General Stacks 658.8 Z48s 2011 C-01, ... Place hold Request article Add to cart (remove)
	2.	Customer service : building successful skills for the twenty-first century / Robert W. Lucas. by Lucas, Robert W Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, c2005 Online resources: Publisher description Contributor biographical information Table of contents Availability: Items available for loan: Library at School of Business (1)Location, call number: General Stacks 658.8/12 L9338c 2005 C-2. Items available for reference: Library at School of Business : Not For Loan (1)Location, call number: Reference 658.8/12 L9338c 2005. Place hold Request article Add to cart (remove)
	3.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Irwin, c2013 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: M Azizur Rahman Library (5)Location, call number: General Stacks 658.8 Z48s 2014 C-02, ... Not available: M Azizur Rahman Library: Checked out (1). Place hold Request article Add to cart (remove)
	4.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2013 Availability: Items available for loan: Library at School of Business (1)Location, call number: General Stacks 658.7 C549s 2001. Place hold Request article Add to cart (remove)
	5.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2006 Online resources: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Library at School of Business (1)Location, call number: General Stacks 658.8 Z48s 2003. M Azizur Rahman Library (1)Location, call number: General Stacks 658.8 Z48s 2003 C-03. Items available for reference: M Azizur Rahman Library: Not For Loan (1)Location, call number: General Stacks 658.8 Z48s 2003 C-02 R. Place hold Request article Add to cart (remove)
	6.	No cover image available The customer-driven company : moving from talk to action / Richard C. Whiteley by Whiteley, Richard C Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Addison-Wesley publishing company, 1994 Availability: Items available for loan: M Azizur Rahman Library (1)Location, call number: General Stacks 658.812 W594T 1994 C-01. Place hold Request article Add to cart (remove)
	7.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2016 Availability: Items available for loan: M Azizur Rahman Library (3)Location, call number: General Stacks 658.7 C549s 2016 C-01, ... Place hold Request article Add to cart (remove)
	8.	World-class customer satisfaction / Jonathan D. Barsky. by Barsky, Jonathan D Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Burr Ridge, Ill. : Irwin Professional Pub., c1995 Availability: Items available for reference: M Azizur Rahman Library: Not For Loan (1)Location, call number: General Stacks 658.8/12 B282w 1995 C-1 R. Request article Add to cart (remove)
	9.	Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne. by Sterne, Jim, 1955- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New York : John Wiley, 2000 Availability: Items available for reference: M Azizur Rahman Library: Not For Loan (1)Location, call number: General Stacks 658.8 S8397c 2000 C-1 R. Request article Add to cart (remove)

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