Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
Material type: TextPublication details: Boston : McGraw-Hill/Irwin, c2006.Edition: 4th edDescription: xxvii, 708 p. : ill., map ; 27 cmISBN:- 0072961945 (alk. paper)
- 0072471425
- 0071199144
- 658.8 22
- HD9980.5 .Z45 2006
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|---|
Books | Library at School of Business General Stacks | Non-fiction | 658.8 Z48s 2003 (Browse shelf(Opens below)) | 1 | Available | 007596 | |||
Books | M Azizur Rahman Library General Stacks | Non-fiction | 658.8 Z48s 2003 C-03 (Browse shelf(Opens below)) | 03 | Available | 019389 | |||
Books | M Azizur Rahman Library General Stacks | Non-fiction | 658.8 Z48s 2003 C-02 R (Browse shelf(Opens below)) | 02 | Not For Loan | 007597 |
Total holds: 0
Includes bibliographical references and index.
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