Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.

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Material type: Text

TextPublication details: New York : John Wiley, 2000.Edition: 2nd edDescription: xvi, 351 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode	Item holds
Books	M Azizur Rahman Library General Stacks	Non-fiction	658.8 S8397c 2000 C-1 R (Browse shelf(Opens below))	01	Not For Loan		000646

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Includes index.

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