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Customer service : building successful skills for the twenty-first century / Robert W. Lucas.

by Lucas, Robert W.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill, c2005Online access: Publisher description | Contributor biographical information | Table of contents Availability: Items available for reference: Library at School of Business [Call number: 658.8/12 L9338c 2005] (1). Location(s): Reference 658.8/12 L9338c 2005.

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2.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: 6th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Irwin, c2013Online access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Library at Permanent Campus (5). Checked out (1). Location(s): General Stacks 658.8 Z48s 2014 C-02.

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: 4th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill/Irwin, c2006Online access: Publisher description | Table of contents only | Contributor biographical information Availability: Items available for loan: Library at School of Business (1). Items available for reference: Library at Permanent Campus [Call number: 658.8 Z48s 2003 C-02 R] (1).
Location(s): General Stacks 658.8 Z48s 2003.

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The customer-driven company : moving from talk to action / Richard C. Whiteley

by Whiteley, Richard C.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Addison-Wesley publishing company, 1994Availability: Items available for loan: Library at Permanent Campus (1). Location(s): General Stacks 658.812 W594T 1994 C-01.

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