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1.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi TATA McGraw-Hill c2011
Online resources:
Availability: Items available for loan: M Azizur Rahman Library (10)Location, call number: General Stacks 658.8 Z48s 2011 C-01, ...

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2.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill Irwin, c2013
Online resources:
Availability: Items available for loan: M Azizur Rahman Library (5)Location, call number: General Stacks 658.8 Z48s 2014 C-02, ... Not available: M Azizur Rahman Library: Checked out (1).

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3.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin, c2006
Online resources:
Availability: Items available for loan: Library at School of Business (1)Location, call number: General Stacks 658.8 Z48s 2003. M Azizur Rahman Library (1)Location, call number: General Stacks 658.8 Z48s 2003 C-03. Items available for reference: M Azizur Rahman Library: Not For Loan (1)Location, call number: General Stacks 658.8 Z48s 2003 C-02 R.

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