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	1.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Irwin, c2013 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: M Azizur Rahman Library (5)Location, call number: General Stacks 658.8 Z48s 2014 C-02, ... Not available: M Azizur Rahman Library: Checked out (1). Place hold Request article Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2006 Online resources: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Library at School of Business (1)Location, call number: General Stacks 658.8 Z48s 2003. M Azizur Rahman Library (1)Location, call number: General Stacks 658.8 Z48s 2003 C-03. Items available for reference: M Azizur Rahman Library: Not For Loan (1)Location, call number: General Stacks 658.8 Z48s 2003 C-02 R. Place hold Request article Add to cart (remove)

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