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Customer service : building successful skills for the twenty-first century / Robert W. Lucas.
Material type:
TextPublication details: Boston : McGraw-Hill, c2005.Edition: 3rd edDescription: xvi, 416 p. : ill. (some col.), col. maps ; 26 cmISBN: - 0072938056 (pbk. : alk. paper)
- 658.8/12 22
- HF5415.5 .L83 2005
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Library at School of Business General Stacks | Non-fiction | 658.8/12 L9338c 2005 C-2 (Browse shelf(Opens below)) | 02 | Available | 012752 | |||
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Library at School of Business Reference | 658.8/12 L9338c 2005 (Browse shelf(Opens below)) | Not For Loan | 012830 | |||||
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M Azizur Rahman Library General Stacks | Non-fiction | 658.8/12 L9338c 2005 (Browse shelf(Opens below)) | 03 | Available | 012753 |
Total holds: 0
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| 658.7 C549s 2016 C-03 Supply chain management : | 658.7 H1116m 1998 Management information systems for the information age / | 658.8/12 B282w 1995 C-1 R World-class customer satisfaction / | 658.8/12 L9338c 2005 Customer service : | 658.8/3 M1341m 2004 Marketing research essentials / | 658.8/3 M249m 2016 C-02 Marketing research : | 658.8/3 M24m2008 C-1 Marketing research : |
Includes bibliographical references (p. 406-408) and index.
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