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Customer service : building successful skills for the twenty-first century / Robert W. Lucas.
Material type:
TextPublication details: Boston : McGraw-Hill, c2005.Edition: 3rd edDescription: xvi, 416 p. : ill. (some col.), col. maps ; 26 cmISBN: - 0072938056 (pbk. : alk. paper)
- 658.8/12 22
- HF5415.5 .L83 2005
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Library at School of Business General Stacks | Non-fiction | 658.8/12 L9338c 2005 C-2 (Browse shelf(Opens below)) | 02 | Available | 012752 | |||
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Books
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Library at School of Business Reference | 658.8/12 L9338c 2005 (Browse shelf(Opens below)) | Not For Loan | 012830 |
Total holds: 0
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| 658.5 S8488 2010 C-01 Operations management / | 658.7 C549s 2001 Supply chain management : | 658.8/101 J731s 2003 Churchill/Ford/Walker's sales force management / | 658.8/12 L9338c 2005 C-2 Customer service : | 658.8/27 K2928 2003 C-01 Strategic brand management : | 658.8/27 K2928s 2003 C-02 Strategic brand management : | 658.8/27 K2928s 2003 C-03 Strategic brand management : |
Includes bibliographical references (p. 406-408) and index.
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