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| 008 | 241224s2003 njua 001 0 eng | ||
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_aHF5415.5 _b.K535 2003 |
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_a658.812 _221 |
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_aKincaid, Judith W. _919256 |
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| 245 | 1 | 0 |
_aCustomer relationship management : _bgetting it right! / _cJudith W. Kincaid. |
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall PTR, _c2003. |
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| 300 |
_axxvii, 480 p. : _bill. ; _c24 cm. |
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| 440 | 0 |
_aHewlett-Packard professional books _919257 |
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| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. _919258 |
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| 942 |
_2ddc _cBK |
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_c10851 _d10851 |
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