Kincaid, Judith W. <br/><br/>
Customer relationship management :  getting it right! / 
Judith W. Kincaid. 
 - Upper Saddle River, N.J. :  Prentice Hall PTR,  2003. 
 - xxvii, 480 p. :  ill. ;  24 cm. 
 - Hewlett-Packard professional books .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>8177581341 
<br/><br/><label>LCCN: </label>2003535355 
<br/><br/><label>Nat. Bib. No.: </label>GBA2-U7028 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .K535 2003 
<br/><br/><label>Dewey Class. No.: </label>658.812