TY  - BOOK
AU  - Futrell,Charles
TI  - ABC's of relationship selling through service
SN  - 0072857056 (alk. paper)
U1  - 658.85 
PY  - 2005///
CY  - New York
PB  - McGraw-Hill/Irwin
KW  - Selling
N1  - Includes bibliographical references (p. 531-534) and index
ER  -