Futrell, Charles <br/><br/>
ABC's of relationship selling through service / 
Charles M. Futrell. 
 - 8e. 
 - New York :  McGraw-Hill/Irwin,  2005 
 - 548 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references (p. 531-534) and index 
<br/><br/><label>ISBN: </label>0072857056 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling.
<br/><br/><label>Dewey Class. No.: </label>658.85