Customer relationship management : getting it right! /
Kincaid, Judith W.
Customer relationship management : getting it right! / Judith W. Kincaid. - Upper Saddle River, N.J. : Prentice Hall PTR, 2003. - xxvii, 480 p. : ill. ; 24 cm. - Hewlett-Packard professional books .
Includes index.
8177581341
2003535355
GBA2-U7028
Customer relations--Management.
HF5415.5 / .K535 2003
658.812
Customer relationship management : getting it right! / Judith W. Kincaid. - Upper Saddle River, N.J. : Prentice Hall PTR, 2003. - xxvii, 480 p. : ill. ; 24 cm. - Hewlett-Packard professional books .
Includes index.
8177581341
2003535355
GBA2-U7028
Customer relations--Management.
HF5415.5 / .K535 2003
658.812