| 000 | 00578nam a22001817a 4500 | ||
|---|---|---|---|
| 005 | 20240925092413.0 | ||
| 008 | 240925s1997 xxu g |||| 001 0 eng | ||
| 020 | _a0471163899 | ||
| 040 |
_aBD-DhUUL _beng _cBD-DhUUL _dBD-DhUUL |
||
| 082 |
_a658.812 _223 |
||
| 100 | 1 |
_aMcCarthy, Dennis G. _916626 |
|
| 245 | 1 | 0 |
_aThe loyalty link : _bhow loyal employees create loyal customers / _cDennis G. McCarthy |
| 260 |
_aNew York: _bWiley, _c©1997 |
||
| 300 |
_aix, 198 p.; _c23 cm |
||
| 500 | _aIncludes index. | ||
| 650 |
_aCustomer Satisfaction _916627 |
||
| 650 |
_aCustomer Loyalty _916628 |
||
| 999 |
_c9609 _d9609 |
||