000			02055nam\a2200253\a\4500
003			BD-DhUUL
005			20241105114804.0
008			020717s2003 njua g 001 0 eng d
010			_a 2002011164
020			_a0471229253 (cloth : alk. paper)
040			_aDLC _cBD-DhUUL _dBD-DhUUL _bEng
050	0	0	_aHD30.2 _b.S782 2003
082	0	0	_a658.4/038 _221
100	1		_aStapleton, James J. _918507
245	1	0	_aExecutive's guide to knowledge management : _bthe last competitive advantage / _cJames J Stapleton.
260			_aHoboken, NJ : _bJ. Wiley & Sons., _cc2003.
300			_axx, 236 p. : _bill. ; _c24 cm.
500			_aIncludes index.
505	0		_aInfomentality. Your infomentality. Information gathering mentality. Components of the information gathering mentality. Elements of the information gathering mentality. Your intelligence gathering plan -- Infogoals. Simple information request. Understand the source information. Synthesize the data. What businesses need. Risks. The ultimate goal -- Building knowledge. Find it. Secure it. Evaluate it. Understand it. Analyze it. Synthesize it. Disseminate/distribute it. Act on it. Information basics -- Infoplan. Why information gathering is important to sales. External information sources. Opinions. Aim of the knowledge management program : getting and keeping new clients -- Competitor information -- Customer relations. Your competition : are they colleagues or are they competitors. What constitutes good service? What do customers want? Communication. Surveys. Exit interviews. Information sources. Customer base. Misinformation -- Referral source information. Art of networking. Building an information network. Right knowledge. Meeting with influencers. Information sources -- Infoplan. Why we gather information. Why you must plan. Planning process. Choosing information gathering activities. Why information gathering plans fail.
650		0	_aKnowledge management. _910232
650		0	_aInformation resources management. _915119
650		0	_aCustomer services.
942			_2ddc _cBK
999			_c10393 _d10393