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1.
Total quality : management, organization, and strategy / James R. Evans, James W. Dean by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publication details: Mason: South-Western College Pub, c2001
Availability: Items available for reference: M Azizur Rahman Library: Not For Loan (1)Location, call number: General Stacks 358.4013 Ev151t 2002.

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2.
Detail process charting : speaking the language of processstrategy / Ben B. Graham by
Material type: Text Text; Format: print
Publication details: Hoboken, NJ: John Wiley & Sons. Inc., c2004
Availability: Items available for reference: M Azizur Rahman Library: Not For Loan (1)Location, call number: General Stacks 658.4092 G7601d 2004.

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