Whiteley, Richard C. <br/><br/>
The customer-driven company : moving from talk to action / 
Richard C. Whiteley 
 - New York :  Addison-Wesley publishing company,  1994. 
 - 308 p.: 
<br/><br/><label>ISBN: </label>0201570904 , 0201608138 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Industrial management<br/>Strategic planning<br/>Organizational effectiveness<br/>Service-level agreements<br/>Consumer satisfaction<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 W594T 1994