Thill, John V. <br/><br/>
Excellence in business communication / 
John V. Thill, Courtland L. Bovée. 
 - 3rd ed. 
 - New York :  McGraw-Hill,  c1996. 
 - xxviii, 516, [27] p. :  col. ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>0070069077 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication--Case studies.--United States
<br/><br/><label>Dewey Class. No.: </label>658.45