TY  - BOOK
AU  - McCarthy,Dennis G.
TI  - The loyalty link: how loyal employees create loyal customers 
SN  - 0471163899
U1  - 658.812 23
PY  - 1997///
CY  - New York
PB  - Wiley
KW  - Customer Satisfaction
KW  - Customer Loyalty
N1  - Includes index
ER  -