McCarthy, Dennis G. <br/><br/>
The loyalty link :  how loyal employees create loyal customers / 
Dennis G. McCarthy 
 - New York:  Wiley,  ©1997 
 - ix, 198 p.;  23 cm 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0471163899 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Satisfaction<br/>Customer Loyalty
<br/><br/><label>Dewey Class. No.: </label>658.812