Katsh, M. Ethan <br/><br/>
Online dispute resolution:   resolving conflicts in cyberspace / 
M. Ethan Katsh, Janet Rifkin 
 - San Francisco :   Jossey-Bass,  2001 
 - xiv, 226p.:  ill.;  22cm. 
<br/><br/>Includes bibliographical index 
<br/><br/><label>ISBN: </label>0787956767 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mediation Automation
<br/><br/><label>Dewey Class. No.: </label>347.7