Burkan, Wayne C. <br/><br/>
Wide-angle vision :  beat your competition by focusing on fringe competitors, lost customers, and rogue employees / 
Wayne C. Burkan. 
 - New York :  John Wiley & Sons,  c1996. 
 - xi, 275 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p 262-267) and index. 
<br/><br/><label>ISBN: </label>0471134163 (cloth : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Competition.<br/>Employee selection.
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .B87 1996 
<br/><br/><label>Dewey Class. No.: </label>658.8