TY - BOOK AU - Bergeron,Bryan P. TI - Essentials of knowledge management SN - 0471281131 (pbk. : alk. paper) U1 - 658.4/038 21 PY - 2003/// CY - Hoboken, N.J. PB - J. Wiley KW - Knowledge management N1 - Includes bibliographical references (p. 191-192) and index ER -