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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
Material type:
TextPublication details: New Delhi TATA McGraw-Hill c2011.Edition: 5th edDescription: xxviii, 763 p. : ill., map ; 26 cmISBN: - 9780073380933 (alk. paper)
- 0073380938 (alk. paper)
- 9780070700994
- 0070700990
- 658.8 22
- HD9980.5 .Z45 2009
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds | |
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M Azizur Rahman Library General Stacks | Non-fiction | 658.8 Z48s 2011 C-10 (Browse shelf(Opens below)) | 10 | Available | 042049 | |||
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M Azizur Rahman Library General Stacks | Non-fiction | 658.8 Z48s 2011 C-05 (Browse shelf(Opens below)) | 05 | Available | 034202 | |||
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M Azizur Rahman Library General Stacks | Non-fiction | 658.8 Z48s 2011 C-06 (Browse shelf(Opens below)) | 06 | Available | 034204 | |||
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M Azizur Rahman Library General Stacks | Non-fiction | 658.8 Z48s 2011 C-07 (Browse shelf(Opens below)) | 07 | Available | 034201 | |||
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M Azizur Rahman Library General Stacks | Non-fiction | 658.8 Z48s 2011 C-08 (Browse shelf(Opens below)) | 08 | Available | 040267 | |||
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M Azizur Rahman Library General Stacks | Non-fiction | 658.8 Z48s 2011 C-09 (Browse shelf(Opens below)) | 09 | Available | 019390 | |||
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M Azizur Rahman Library General Stacks | Non-fiction | 658.8 Z48s 2011 C-02 (Browse shelf(Opens below)) | 02 | Available | 022332 | |||
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M Azizur Rahman Library General Stacks | Non-fiction | 658.8 Z48s 2011 C-03 (Browse shelf(Opens below)) | 03 | Available | 022329 | |||
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M Azizur Rahman Library General Stacks | Non-fiction | 658.8 Z48s 2011 C-04 (Browse shelf(Opens below)) | 04 | Available | 022328 | |||
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M Azizur Rahman Library General Stacks | Non-fiction | 658.8 Z48s 2011 C-01 (Browse shelf(Opens below)) | 01 | Available | 022330 |
Total holds: 0
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| 658.8 Z48s 2011 C-02 Services marketing : | 658.8 Z48s 2011 C-03 Services marketing : | 658.8 Z48s 2011 C-04 Services marketing : | 658.8 Z48s 2011 C-05 Services marketing : | 658.8 Z48s 2011 C-06 Services marketing : | 658.8 Z48s 2011 C-07 Services marketing : | 658.8 Z48s 2011 C-08 Services marketing : |
Includes bibliographical references and index.
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