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The loyalty link : how loyal employees create loyal customers /

McCarthy, Dennis G.

The loyalty link : how loyal employees create loyal customers / Dennis G. McCarthy - New York: Wiley, ©1997 - ix, 198 p.; 23 cm

Includes index.

ISBN: 0471163899

Subjects--Topical Terms:
Customer Satisfaction
Customer Loyalty

Dewey Class. No.: 658.812

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